Postage & Policies
EXCHANGE OR REFUNDS:
Due to the delicate nature of our products, we do not refund or offer exchange for change of mind.
Please choose carefully when making your purchase.
*In the unfortunate circumstances that your items arrive damaged, please contact us ASAP to resolve.
Please note the below for our Postage.
Our dried flowers are delicate, and we do recommend local pick up as the best form of receiving your item.
However, if you do choose for it to be sent, it is packaged as best as we can to avoid damage, with the utmost care.
We love our pieces as much as you do, and we want each piece to arrive as safe and sound as possible.
*Please note, that once the item leaves our workshop, and is in the hands of Australia post/Courier. It is no longer our responsibility.
We have taken all precautions on our end and trialed our packaging to make sure your flowers arrive in one piece.
Because our bouquets and arrangements are all bespoke, there is not one given size or weight for our items.
Due to this, we can’t offer one flat rate.
Our postage pricing will be determined in flat rate weight categories of items being posted. The heavier the category, the higher the rate.
All our hoops have a $10 flat rate. *Unless posting together with heavy flowers.
We have a 1-2 day turn around when packaging our products and shipping them.
If you are purchasing for a gift, please keep this in mind.
however, If you are local, you may be able to arrange same day pick up.
LOCAL PICK UP:
When choosing to pick up locally, please follow the prompts all the way through like a normal sale, and at checkout you will click 'local pickup'.
We will then send an email with pick up details.
Please understand that express post is the postage part of the journey only.
We pack and ship items in the order we receive them.
We have a turn around of 1-2 days once order is received, and then add your postage time to that.
We are also based in a ‘rural’ postal area according to Australis post, and this can affect delivery times.
We aren’t your ordinary florist, and we won’t be operating in demand or with made to order bouquets at this time.
We will eventually introduce a made to order range.
Our dried flowers are delicate and shouldn’t be over handled.
They should be kept out of reach of young children and animals.
If left in direct sunlight flowers may fade.
Our ‘everlasting’ range will last you a life time, however, they will over time become dull and not as vibrant as they once were, petals will detach and flower heads may droop.
But you will certainly get a lot of love out of your beautiful bouquet.